Powerful Technology Stack

BroadConvo is built on a robust and reliable technology stack, ensuring that your team has access to the most advanced features and capabilities.

OmniChannel Digital Communications System

BroadConvo supports SIP (Session Initiation Protocol) trunking, enabling cost-effective and flexible connectivity with external communication networks.
With built-in WebRTC support, BroadConvo enables browser-based voice communication, eliminating the need for additional plugins or software.
sophisticated call routing features, including IVR (Interactive Voice Response), ACD (Automatic Call Distribution), and skills-based routing.
Capable of handling thousands of concurrent calls, Asterisk 18 ensures that your communication system can scale seamlessly as your business grows.
Supports multi-party audio and video conferencing, enabling seamless collaboration among team members and customers.
With built-in call recording capabilities, allows you to record, store, and manage call recordings for quality assurance, training, and compliance purposes.
BroadConvo offers a powerful voicemail system, including voicemail-to-email functionality, ensuring that your team never misses an important message.
BroadConvo’s call queuing features allow you to manage high call volumes efficiently, reducing wait times and improving customer satisfaction.
Easily park and transfer calls between team members or departments with call parking and transfer features.
Supports custom music on hold, allowing you to create a professional and engaging experience for callers waiting on the line.
BroadConvo integrates with speech recognition and text-to-speech engines, enabling advanced voice-driven applications and services.
With features like call monitoring, whisper coaching, and call barge-in, BroadConvo is well-suited for call center environments.
BroadConvo generates detailed CDRs, providing valuable insights into your communication system's usage and performance.
BoadConvo’s predictive dialer automatically calls multiple contacts simultaneously, maximizing agent productivity and minimizing idle time

Built-in CRM

Centralize and manage all your customer and prospect data, including contact details, communication history, and related accounts.
Track and nurture leads through the sales funnel, from initial contact to conversion.
Monitor and manage sales opportunities, including deal stage, expected close date, and revenue potential.
Plan, execute, and track marketing campaigns across multiple channels, such as email, social media, and events.
Seamlessly integrate with popular email clients, messaging apps, and voice calls.
Store, organize, and share documents, contracts, and other files related to your customers and deals.
Create and assign tasks, schedule meetings, and set reminders to stay on top of your customer interactions and follow-ups.
Access a wide range of pre-built reports and create custom reports to gain insights into your sales, marketing, and customer support performance.
Generate and manage quotes and invoices directly from SuiteCRM, streamlining your sales process and financial management.
Track and manage customer support tickets, ensuring timely resolution and enhancing customer satisfaction.
Integrates with a wide range of third-party applications, such as marketing automation tools, accounting software, and customer support platforms.
Provide your customers with a self-service portal where they can access their account information, submit support tickets, and interact with your team.