Unleash the Power of AI-Driven Communications

By leveraging the power of artificial intelligence, our platform provides invaluable insights, automates tasks, and empowers your team to work smarter and more efficiently.

  • AI-Powered Conversation Analysis

    BroadConvo's advanced AI algorithms analyze your customer conversations in real-time, providing you with a deep understanding of their intents, sentiments, and needs. This allows you to:

    1. Identify customer intents, such as interest in purchasing, requesting support, or providing feedback

    2. Gauge customer sentiment, such as satisfaction, frustration, or indifference

    3. Pinpoint specific customer needs, like product information, troubleshooting, or account management

    With these insights at your fingertips, you can provide personalized, proactive support that enhances customer satisfaction and loyalty.

  • Automated Data Entry and Task Management

    Say goodbye to the tedious tasks of manual data entry and trying to remember follow-ups. BroadConvo automates these processes, saving your team time and reducing the risk of human error.

    1. Automatically capture key information from conversations, such as contact details, product inquiries, and support issues

    2. Instantly update your CRM with the captured data, ensuring your records are always accurate and up-to-date

    3. Create action items based on conversation outcomes and send them directly to your team's calendars

    With BroadConvo, you can trust that no important detail will slip through the cracks, and your team can focus on high-value tasks that drive business growth.

  • Sales Team Empowerment

    BroadConvo empowers your sales team to close more deals and grow your business by providing timely alerts and reminders for sales opportunities, quotes, contracts, and invoices. With BroadConvo, your sales team can:

    1. Receive notifications when a customer expresses interest in a product or service

    2. Track the progress of quotes and contracts, ensuring timely follow-ups

    3. Get reminders for outstanding invoices, helping maintain a healthy cash flow

    By keeping your sales team informed and on track, BroadConvo helps them focus on what they do best – selling.

  • Enhanced Management Oversight

    BroadConvo provides managers with unparalleled visibility into their team's performance and customer interactions. With easy-to-read call notes and centralized calendar integration, managers can:

    1. Monitor the quality and outcomes of customer conversations

    2. Identify training opportunities and areas for improvement

    3. Track key metrics, such as call volume, resolution rates, and customer satisfaction

    Armed with these insights, managers can make data-driven decisions that optimize team performance and enhance the overall customer experience.

Robust Security and Compliance

A trusted network and cloud security system based on zero-trust architecture

Communications data in transit is encrypted under Datagram Transport Layer Security - Secure Real Time Protocol (DTLS-SRTP) with no need for VPNs or Private Leased Lines

Data is encrypted with 256-bit AES encryption, one of the strongest block ciphers available, and is FIPS 140-2 compliant.

What’s included?

Essentials

  • Establish a professional presence with a dedicated local number

  • Engage with customers across multiple platforms.

  • End-to-end encryption keeps conversations confidential.

  • Convert calls into searchable text for easy follow-ups

  • Manage calls, messages, and contacts from one place.

  • Quickly find past conversations and customer details.

  • Keep records for compliance and insights.

  • CRM integration for AI powered data entry

  • Boost productivity with instant communication.

  • Allow your users to use BroadConvo in their preferred language

  • Automatically distribute calls among team members.

  • Improve collaboration with a unified contact list.

500 voice minutes
Email support

Minimum 1 user license

Standard

  • Save time with automatic summaries and follow-ups.

  • AI suggests the best times for meetings based on conversations.

  • Quickly access call records for compliance or analysis.

  • Ensure calls reach the right team members.

  • Send professional, pre-written responses in seconds.

  • Use Linphone to stay connected anywhere.

1000 voice minutes
200 AI notes per month
Email and phone support

Minimum 1 user license

Premium

  • Item description

  • Understand customer emotions and satisfaction in real time.

  • Tailor AI tools to fit your CRM and business needs.

  • Gain deep insights into customer interactions and team performance.

  • AI helps manage customer service efficiently.

  • Protect sensitive business data with enhanced security.

  • Automate customer interactions with smart voice assistants.

  • Set permissions for different team members.

  • Use high-quality business phones.

  • Connect with external systems seamlessly.

  • Expand your operations with multiple lines.

3000 voice minutes
400 AI notes per month
Priority email and phone support
Dedicated AI success manager

Minimum 5 user license